They sound like what CKC needs to remain competitive. The competitive priorities are high-quality food, delivery reliability, flexibility, and cost-in that order. CKC requires customers to call deliver-only orders in by One example is a small caterer called Lunches-R-Us, which located a facility in the middle of a large office complex to serve the lunch trade and competes with CKC on cost.
The planning horizon for this segment of the business is short: The position of cook is specialized and requires a high degree of training and skill. What, if any, are the major barriers to implementing a lean system at Copper Kettle Catering?
Flexibility focuses on both the Case copper kettle catering solution of catering requests that a company can satisfy and menu variety. The menu for this service is limited to six sandwich selections, three salads or potato chips, and a brownie or fruit bar. The overall level of demand for this service throughout the year is fairly constant, although the mix of menu items delivered varies.
Space limitations and the risk of spoilage limit the amount of raw materials and prepared food items that can be carried in inventory at any one time.
Customers book dates and choose menu items weeks or months ahead of time. Are the operations of Copper Kettle Catering conducive to the application of lean concepts and practices?
Wayne and Janet Williams have 10 full-time employees: Customers usually call no more than a day ahead of time. CKC typically has multiple deliver-and-serve orders to fill each day of the week.
Delivery reliability encompasses both on-time delivery and the time required to respond to customer orders in effect, the order lead time. In periods of high demand, the Williamses hire additional parttime servers.
The demand for these services is much more seasonal, with heavier demands occurring in the late spring-early summer for weddings and the late fall-early winter for holiday parties.
Copper Kettle Catering Copper Kettle Catering CKC is a full-service catering company that provides services ranging from box lunches for picnics or luncheon meetings to large wedding, dinner, or office parties.
The physical facilities layout resembles that of a job process. This level of demand allows a certain efficiency in the preparation of multiple orders.
Wayne and Janet Williams are impressed by the lean systems concept, especially the ideas related to increasing flexibility, reducing lead times, and lowering costs. The business environment for catering is competitive. The deliver-only side of the business delivers boxed meals consisting of a sandwich, salad, dessert, and fruit.
However, this segment also has a longer planning horizon.
Three walk-in coolers store foods requiring refrigeration, and a large pantry houses nonperishable goods. The scheduling of orders is a two-stage process. The rest of the employees are flexible and move between tasks as needed.
Each Monday, the Williamses develop the schedule of deliver-and-serve orders to be processed each day.
Grapes and an orange slice are included with every meal, and iced tea can be ordered to accompany the meals. However, the Williamses wonder whether lean concepts and practices are transferable to a service business.
The deliver-and-serve side of the business focuses on catering large parties, dinners, and weddings. Recently, CKC began to notice that customers are demanding more menu flexibility and faster response times. Small specialty caterers who entered the market are targeting specific well-defined market segments.
CKC sometimes runs out of ingredients for deliver-only menu items because of the limited inventory space. Established as a lunch delivery service for offices in by Wayne and Janet Williams, CKC has grown to be one of the largest catering businesses in Raleigh, North Carolina.
The deliver-only orders are scheduled day to day, owing to the short-order lead times. CKC purchases desserts from outside vendors.CASE COPPER KETTLE CATERING Copper Kettle Catering (CKC) is a full-service catering company that provides services ranging from box lunches for picnics or luncheon meetings to large wedding, dinner, or office parties.
Copper Kettle Catering (CKC) is a full-service catering company that provides services ranging from box lunches for picnics or luncheon meetings to large/5(K). Transcript of Copy of Copper Kettle Catering Background Full-service catering company that provides services ranging from box lunches for picnics or luncheon meetings to large wedding, dinner, or office parties.
Case Study Copper Kettle Catering A. Synopsis Copper Kettle Catering is a full service catering company that was established in They have subsequently grown to be one of the largest catering businesses in North Carolina. Free Essay: Copper Kettle Catering.
– Case Study Abstract This case study will answer specific questions surrounding founders Wayne and Janet Williams’s. Transcript of Copper Kettle Catering. Background CKC is a full-service catering company Two product categories: Deliver only Deliver and serve Short Planning horizon, usually a day or less Deliver and serve, scheduled on Moday Deliver only, during the week Operations Analysis.Download